These General Terms and Conditions of Sale (T&Cs) govern the contractual relationship between Terres et Voyages Maroc and any individual or legal entity (hereinafter referred to as “the client”) making a booking or requesting a service via the website or directly through the agency.
Any booking implies full and unconditional acceptance of these Terms and Conditions of Sale.
Terres et Voyages provides tailor-made travel services, including:
Any booking becomes effective after:
Prices are indicated in euros (€) or Moroccan dirhams (MAD), depending on the quotation provided.
They include only the services mentioned in the confirmed program.
Unless otherwise stated, the following are not included:
A deposit is required at the time of booking to confirm the stay.
The remaining balance must be paid before departure or according to the conditions specified in the quotation.
Payments may be made by:
Any change request must be communicated as early as possible and remains subject to acceptance and availability.
In case of cancellation, fees may apply depending on the cancellation date and the conditions of local service providers.
In the event of force majeure or inability to perform the service, Terres et Voyages reserves the right to cancel or modify the trip, offering an alternative solution or a refund.
Terres et Voyages acts as an organizer and intermediary between the client and local service providers.
The agency cannot be held responsible for events beyond its control (delays, weather conditions, strikes, etc.).
It is strongly recommended that clients purchase travel insurance covering:
The client agrees to respect local laws, traditions, and people encountered during the trip.
Any inappropriate behavior may result in exclusion from the trip without refund.
Force majeure includes natural disasters, conflicts, government restrictions, or any unforeseeable event preventing the execution of the trip.
In such cases, neither party can be held responsible.
Any complaint must be sent in writing to:
📧 info@terresetvoyages.com
The client may submit a complaint during or after the trip within a reasonable timeframe.
Personal data is processed in accordance with the website’s Privacy Policy.
These Terms and Conditions are governed by Moroccan law.
Any dispute shall fall under the jurisdiction of Moroccan courts.
Confirming a booking implies full and unconditional acceptance of these Terms and Conditions of Sale.