Privacy Policy

This Privacy Policy aims to inform users of the Terres et Voyages website about how their personal data is collected, used, and protected.

Terres et Voyages is committed to respecting data confidentiality in accordance with applicable regulations.

1. Data Controller

Identity

The data controller is:

Terres et Voyages Maroc
Address: Lot Zerktouni N°137E, Bouaakaz, 40160 Marrakech, Morocco
Email: info@terresetvoyages.com
Phone: +212 5 24 43 71 53

2. Data Collected

Voluntarily provided data

Personal data collected through forms (contact, quotation requests, newsletter, etc.) may include:

• First and last name
• Email address
• Phone number
• Message / request content

Automatically collected data

When browsing the website, certain data may be collected automatically:

• IP address
• Browser type
• Pages visited
• Duration of visit

3. Purpose of Data Collection

Use of data

Collected data is used to:

• Respond to contact and quotation requests
• Manage customer relationships
• Improve user experience
• Generate website traffic statistics
• Send marketing information (only with consent)

4. Legal Basis

Processing grounds

Data processing is based on:

• User consent
• Performance of a request or contract
• Legitimate interest (service improvement, security)

5. Data Retention

Retention period

Personal data is stored only for as long as necessary:

• Contact data: up to 3 years after the last interaction
• Customer data: duration of the commercial relationship
• Cookies: up to 13 months

6. Data Sharing

Recipients

Personal data is intended exclusively for Terres et Voyages.

It may be shared with technical service providers (hosting, maintenance, marketing tools) solely for the proper functioning of the website.

No data is sold or transferred to third parties.

7. Data Security

Protection measures

Terres et Voyages implements appropriate technical and organizational measures to protect data against:

• Unauthorized access
• Loss
• Alteration
• Disclosure

8. User Rights

Your rights

In accordance with applicable regulations, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to object
• Right to restriction of processing

Exercising your rights

To exercise your rights, you may contact:
📧 info@terresetvoyages.com

A response will be provided within a reasonable timeframe.

9. Cookies

Use of cookies

The website uses cookies to:

• Ensure proper website functioning
• Measure audience traffic
• Improve user experience

Cookie management

Users may configure their browser to accept or refuse cookies at any time.

10. External Links

The website may contain links to third-party websites. Terres et Voyages is not responsible for their privacy policies.

11. Policy Updates

Terres et Voyages reserves the right to modify this Privacy Policy at any time.

The update date will be indicated on this page.

12. Contact

For any questions regarding this Privacy Policy:
📧 info@terresetvoyages.com